Sequence Surfaces ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and transparency. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, digital assets, or offline services. By accessing or using any of our services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect information to deliver a seamless, premium experience for customers, dealers, architects, contractors, and partners. The information may include:
Personal Information
- Full Name
- Email Address
- Phone Number / WhatsApp Number
- Company or Business Name
- Address (for delivery, showroom visits, or billing)
Business & Transaction Information
- Inquiries related to laminate products, louvers, wallpapers, or services
- Purchase details, order history, quotations, and invoices
- Dealer interactions, showroom visits, and project details
Website & Digital Usage Data
- IP address, device type, browser information
- Cookies, analytics data, browsing behavior
- Pages viewed, time spent, link clicks, product interactions
Uploaded or Shared Content
If you upload images, share design plans, or submit product details via WhatsApp or website forms, we collect that content to provide support and recommendations.
2. How We Use Your Information
Sequence Surfaces uses your information to enhance your experience and improve our services. This includes:
- Providing product information, catalogs, pricing, and recommendations
- Assisting with orders, deliveries, and project requirements
- Offering personalized laminate, louver, or wallpaper suggestions
- Sending updates on new collections, offers, and design inspiration
- Improving website performance, content accuracy, and customer experience
- Managing dealer relationships, credit limits, and business communication
- Ensuring secure transactions and preventing fraudulent activities
3. Sharing of Information
We do not sell or rent your personal data to any third party. We may share information only with:
- Trusted logistics partners for delivery of products
- Payment gateways or financial partners for processing transactions
- Analytics and marketing platforms (e.g., Google Analytics, Meta Ads) to improve service performance
- Interior designers or contractors, but only with your explicit consent
- Legal authorities, if required for compliance with applicable laws
All partners are required to maintain confidentiality and follow data-protection standards.
4. Cookies and Tracking Technologies
Our website uses cookies and related technologies to provide:
- Faster browsing
- Personalized product recommendations
- Analytics to enhance user experience
- Retargeting for ads related to Sequence Surfaces products
You may disable cookies in your browser settings, though some features may not function optimally.
5. Data Storage & Security
We implement industry-standard security practices to protect your information, including:
- Secure servers
- Encrypted communication
- Restricted access to internal systems
- Regular monitoring for security threats
While we strive for 100% security, no online system is completely immune to risks. We encourage users to maintain privacy on their own devices as well.
6. Your Rights
Depending on your region and applicable laws, you may request:
- Access to the personal data we hold
- Correction of inaccurate or incomplete information
- Deletion of your data ("Right to be Forgotten")
- Opt-out from marketing communications
- Withdrawal of consent for data processing
Requests can be submitted via [email protected] or through our WhatsApp support.
7. Marketing Communications
You may receive updates about:
- New laminate, louver, and wallpaper collections
- Dealer schemes
- Launch events, design showcases, and offers
You can unsubscribe from promotional messages anytime through email links or by contacting us directly.
8. Third-Party Links
Our website may contain links to external sites for convenience. We are not responsible for the privacy practices or content of these third-party websites.
9. Children's Privacy
Sequence Surfaces does not knowingly collect personal information from children under 16. If such information is accidentally collected, we will delete it promptly upon notification.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect:
- New services
- Legal requirements
- Improvements in data practices
Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
Sequence Surfaces
📍 Location: Bangalore, India
